Support

Getting started

• What is Spacian? Spacian is a spaceflight companion for tracking launches and space events with countdowns, mission context, news/updates, search, and widgets.
• How do I track a mission? Open a launch or event detail and tap Follow. Your first follow is free; additional follows require Premium. Followed items appear in your Profile and can power reminders and widgets.
• Where do I see the full schedule? Use the calendar shortcut from Home or the calendar module in Explore.

Follows & notifications

Turn on notifications

• On iOS, go to Settings → Notifications → Spacian and allow notifications.
• In Spacian, open Profile → Notifications to choose which alerts you want (reminders, status changes, updates/news).

Reminders don’t arrive

• Confirm notifications are enabled for Spacian in iOS Settings.
• Make sure you are following at least one launch/event.
• Check Focus/Do Not Disturb modes and notification delivery settings.
• Try toggling alerts off/on in Spacian, then restart the app.

Why did the launch time change?

Launch times and event schedules can shift due to weather, range availability, vehicle readiness, and operational constraints. Spacian refreshes data periodically and will reflect updated times when providers publish changes.

Widgets

• How to add a widget: Long-press your Home Screen → tap + → search for Spacian → choose a widget size.
• Widget shows the wrong item: If your widget supports configuration, long-press the widget → Edit Widget to choose the nearest followed item or a specific mission.
• Widget not updating: iOS controls widget refresh frequency. Opening the app, ensuring Background App Refresh is enabled, and keeping followed items up to date can help.

Premium, purchases & billing

What does Premium unlock?

• First followed launch/event is free; additional follows require Premium.
• iCloud sync across devices (follows and key preferences), when enabled.

Manage or cancel a subscription

• Open iOS Settings → Apple ID → Subscriptions.
• Select Spacian and manage your plan or cancellation there.

Restore purchases

• In Spacian, go to Profile → Restore Purchases.
• Make sure you’re signed into the same Apple ID used for purchase.

Refunds

Apple handles billing and refunds. You can request a refund via Apple’s purchase support flow. If you’re not sure which plan you purchased or something looks wrong, email us and we’ll help you verify.

Sync (iCloud)

• Premium required: iCloud sync is available with Premium (when enabled in Profile/Settings).
• Sync not working: Confirm iCloud is enabled on your device, you’re signed into iCloud, and Spacian has permission to use iCloud.
• Conflicts: If you recently changed follows on multiple devices, allow a few minutes for propagation, then use the manual sync action (if available).

Data sources & credits

Spacian aggregates launch/event schedules, mission details, news, and imagery from multiple providers. Provider credits are available in-app in the About/Credits section.

If you notice missing or incorrect data, please email us with a link or screenshot of the specific item.

Contact support

Email: developer@slamon.app

When writing in, please include:

• Device model + iOS version
• Spacian app version
• What you did right before the issue
• Screenshots or screen recording (if possible)